Returning Volunteer Tax Preparer Training
The resources linked to from this page will guide you through the certification process if you are a returning volunteer tax counselor. Most of these steps are self-guided. If you are a returning volunteer but have limited experience, you may want to consider taking the New Volunteer Training.
Registration is now open for volunteer tax preparer training courses. Training for Client Facilitators, Interpreters, and other volunteers will be available soon.
The Returning Volunteer Training page below is organized as follows:
1. Learning Map
2. Pathway Video
3. Support and Practice
4. Steps to Certification
5. Google Meet Resources
Returning Volunteer Tax Preparer Learning Map
A one page, concise, printable reference to the certification steps together with a place to store your logins and passwords on page 2.
Returning Volunteer Tax Preparer Pathway to Certification Video
A narrated PowerPoint presentation explaining the certification process. Duration 9 minutes at regular speed.
Support and Practice
Resources to help you if you have questions or get stuck in the process or if you want to practice what you learn.
Personal Support Hotline
If you are stuck at any point during the training process, you can call the Personal Support Hotline at 503.662.1183. The line will be staffed Mondays from 4PM to 7PM and Wednesdays, Fridays, and Saturdays from 11AM to 2PM. If you call outside of those hours, you can leave a voicemail and someone will get back to you during the hotline hours or as available.
Frequently Asked Questions
Oregon Tax Aide Volunteer Support
You can access Oregon Tax Aide’s Volunteer Support at ortaxaide.org.
TaxSlayer Practice Lab
You can practice what you learn using the TaxSlayer Practice Lab, Password: TRAINPROWEB
2020 IRS Publication 6744 Volunteer Test/Retest
Use this PDF to review and work test questions, if you wish.
2020 IRS Pub 6744
2020 IRS Publication 4012 Volunteer Resource Guide
Use this PDF to study for the Advanced Certification exam.
Steps to Certification
How to Access
Estimated Time to Complete
When can I start?
|1. (Required) Email your District Coordinator that you will volunteer again this year.
||5 minutes||As soon as possible|
|2. (Required) Register for, study, and pass the first two IRS Exams (Volunteer Standards of Conduct and Intake/Interview & Quality Review)
||IRS Link and Learn Home||1-4 hours||Estimate 11/15/2020|
|3. (Required) Watch “What’s New” Information from the IRS, DOR, and TaxSlayer||“What’s New” Syllabus||2 hours||Available 10/26. Document will be updated as revisions are available.|
|4. (Required) Register for, study, and pass IRS Advanced Exam and send Volunteer Agreement to District Coordinator||IRS Link and Learn Home||2-8 hours. Must be completed before 1/7/21.||Mid-November (when TaxSlayer Practice Lab available)|
|5. (Required) Complete Practice Problems as assigned by your District Coordinator||Practice Problems||2-4 hours||11/16/2020 for Federal portion. Est. 1/4/21 for OR portion.|
|6. (Optional) Register for and complete Advanced Topics Education Credits Course||Register on the CASH Oregon volunteer site.||1-4 hours||10/26/20 – 11/19/20|
|7. (Optional) Register for and complete Advanced Topics We’ve Got a Tool for That! Course||Register on the CASH Oregon volunteer site.|
|8. (Optional) Register for and complete Tax Law & TaxSlayer Refresher course||Register on the CASH Oregon volunteer site.||3 hours||10/31/20 – 12/19/20|
|9. (Required) Register for and complete Home Stretch course with your District Team||Register on the CASH Oregon volunteer site.||4 hours||1/10/21 – 1/23/21|
Google Meet Resources
Much of the training and support will involve Google Meet. These training videos and related material will help you with this resource.
Video: Google Meet Training
Video: Google Meet Demonstration